Quality of Delivery
In order to provide a high quality service we will agree a delivery schedule and specification with you for each site. The specification takes into account local requirements and incorporates tasks that may be daily, weekly, monthly, or quarterly. We can provide an integrated service specification which includes combining any number of our service offerings.
The delivery specification is not only used to provide a work schedule for our cleaners but also as a monitoring tool to ensure our quality standards are maintained. It is also used as a training aid if we are starting either a new site, or new member of staff.
We monitor our quality performance on a regular basis. As part of our ongoing management service and commitment to Continuous Improvement, we undertake regular checks to make sure our cleaners retain the highest standards. We do not employ area supervisors or managers to undertake this task as we believe it is too important. We need to be confident our cleaners deliver on our promises. Following the induction of a new cleaner or when starting a new site we will initially undertake weekly cleaning inspections, and then progress to fortnightly and monthly inspections, assuming the service is to your satisfaction.
Effective Communication
To support the communication between customer and staff we provide an on-site liaison book to allow comments and requests to be made. Not only will staff regularly check the liaison book for comments but we as directors of the business build this into our regular monitoring schedule. We also liaise directly with customer staff responsible for the cleaning operations to ensure that delivery is satisfactory. We try not to be overly intrusive when contacting customers to make sure that all is well.